What We Do: Business Consulting

SCS representatives are uniquely positioned, because of their years of industry expertise and real world experience, to offer business consulting to retirement services firms. SCS consulting is designed to produce results with immediate practical applications relevant to your firm.

• Brainstorming Sessions
  The SCS Brainstorming Process (PDF) >>
  
• Customer, Referral Source and Employee Surveys
  
• Benchmarking Against Industry Standards
  
• Assistance with Reorganization and Culture Shifts
  
• Operations Reviews and Workflow Mapping
  
• Employee Recruitment, Retention Programs and Personnel Assessments
  
• Technical Education Program Recommendations

			SUCCESS STORY
			A large institution's retirement services area brought in SCS to help them increase their competitive advantage in an emerging market. Through on site interviews and brainstorming sessions, SCS did a SWOT analysis of their operations and compared them to industry best practices. SCS partnered with the leadership team to develop an action plan to increase customer satisfaction and assets under management.

“What a refreshing change it was to have consultants who understood our business! When my employer told me we had consultants coming in to spend some time with us, I was dreading it. When Chris and Sarah arrived and we started the brainstorming session, they made us feel completely at ease and really listened to what we had to say. In just one half day session, they led the group and helped us refine our ideas so that implementation was realistic. The brainstorming ideas have already brought about positive changes in our workplace.”

– Lori Durbin, QKA, Dynamic Pension Services

“This is the best session of all the four years of company retreats facilitated by people who know what we do.”

– Brainstorming session attendee

“The session was most valuable in hearing what the younger, recently hired employees had to say about improving communication and employee job satisfaction.”

– Brainstorming session attendee

"Reflecting on my first year, I would like to say 'Thank You' for all that you have done for me since my entry into the wonderful industry. While we may not speak every day, your wisdom is underlining a lot of what I have done. I pride myself in not just listening to people but listening to the right people and you have added great value to me and WB over the past year."

– Bill Nesbitt, Director of Sales and Operations, Walker Benefits, Inc.